Refund policy

Returned items must be in original, brand-new condition, on it's original box, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. All manuals, warranties and accessories or your return may be subject to a return handling charge.  

A 10% Restock fee might be applied for all returns plus the shipping costs both ways. Your refund will be promptly processed upon completing evaluation of your returned item. Refunds are made for product value only, excluding any shipping and handling charges.​

If you return your purchase, then the cost of shipping will be deducted from any refund or credit.

Refunds are for product value & tax only, excluding shipping and handling charges. If you received free shipping on your order, the uncharged shipping cost will be deducted from any refund.

Exceptions:

We cannot offer returns on clearance, discontinued, vintage, or demo items. Additionally, the following items are returnable only if defective or unopened: strings, reeds, computers, tubes, earbuds, earplugs, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths.​

Abuse of Return Privileges:

Unfortunately, there are those who have taken advantage of this policy in the past. So we reserve the right, for those who violate the spirit of our return policy with excessive returns, to limit or suspend of return privileges.

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Once you get a return authorization number, return gear to:

CBN Music Warehouse
[RA #number]
2201 NW 102nd Place

Unit# 2A

Doral, FL 33172